Tag Archive for: volunteer

A Friendly Face at the Front Desk

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Barbara Cooper has been volunteering at the administrative office of Asheville Area Habitat for Humanity since January 2016. We recently sat down with Barb to learn about her volunteer experience.

Habitat: Why did you decide to volunteer for Asheville Area Habitat?

Barb: Habitat’s mission connected with me on a personal level, and I wanted to give back the hope and help I was thankful enough to receive since I’ve been in WNC. Asheville has become a new start – a safe place – for my daughter and I, and I wanted to be a part of the journey of making that happen for others.

Habitat: What does a typical volunteer shift look like for you?

Barb: I volunteer every Thursday from 11am to 3pm at the front desk in the administrative building. The day always flies by so quickly. I am answering phones and directing inquiries, filing paperwork, inputting information into spreadsheets, and sending out thank you postcards to donors. Sometimes I help out on special projects staff members asked me to do… and always with a smile on my face!

Habitat: How do you spend your time when you’re not volunteering with Asheville Area Habitat?

Barb: I am enjoying my retirement. For the most part, I spend free time with my family because they are the most important people to me. I’m also in the process of training for a 5K race in September. Please wish me luck, I’ll need it!

Habitat: Do you have a specific story from volunteering that stands out to you?

Barb: One particular Thursday, there was a big group of people meeting in the large conference room. Needless to say, there was a lot of traffic in the ladies and men’s restrooms. Evidently, one of the men’s bathrooms got backed up, and one of the members from the meeting came to me and reported the problem. I asked him if there was a plunger and he said he didn’t see one. So I took it upon myself to go in and rectify the situation. When the men’s bathroom was fixed, I went back to my desk to do more work for an hour. Then a woman came to me and told me the ladies restroom had a similar issue. I just chuckled to myself and marched back in to the bathroom to resolve that problem. Once that was done, I went back to my desk and told my supervisor about what had transpired. She laughed, thanked me for what I did, and said “It was not in your job description. You went over and beyond the call of duty.” As you can imagine, that’s one memory I will never forget!

Habitat: How do you see your volunteering as a part of Habitat’s mission to “bring people together to build homes, communities, and hope”?

Barb: Habitat’s mission is extraordinary, and I have the privilege of being a part of it. My job as a volunteer in the administration building is to be open, welcoming, receptive, and kind. I connect with people, as well as direct inquiries and provide educational material if they ask for it. I might be the very first person they see on their journey to a new home and a new life. If I can give them hope and put a smile on their face, I believe I will continue to play a positive role in Habitat’s mission.

Habitat: How has volunteering at Habitat impacted you?

Barb: Habitat has given me an opportunity to grow as a person by giving back to the community. I truly look forward to every Thursday because I know the work I do makes a positive difference. Also, I’m very thankful I found Habitat because it’s been an amazing platform that has helped me develop and utilize my clerical skills.

Habitat: What would you say to someone who is considering volunteering at Asheville Habitat?

Barb: I would say go for it! My experience has been nothing but positive and I imagine the same can be said for anyone else that begins volunteering at Asheville Habitat.

Today, we’re thanking Barb for her commitment to Asheville Area Habitat and her service to everyone who enters Habitat’s doors in the pursuit of decent and affordable housing.

Interested in volunteering with us? Click here to learn more or sign up.

Volunteer Spotlight: Susie Emerick

By Alex Cox

Every Tuesday, Susie Emerick arrives at the ReStore and begins organizing and preparing her work space. Susie works in the linens area of the store, a department that receives, cleans, and prices various fabrics that are available for purchase. These tasks aren’t for everyone, but Susie enjoys volunteering her time in this capacity.

Susie’s days of giving back to her community through volunteerism began more than 30 years ago. Before moving to Asheville more than a decade ago, Susie lived in Baltimore for 30 years. She volunteered with various organizations there, including a hospital. “I used to volunteer at the Children’s Hospital in Baltimore, which was very important,” Susie explained. “We usually received babies that had had surgeries or other procedures, and they were with us for a while before going home.”

Her volunteering with Habitat for Humanity began in Brunswick County (NC) before starting with Asheville Area Habitat more than 12 years ago. She and her husband volunteer on house builds occasionally, but most of her work with Habitat has been with the ReStore.

“When I first called to volunteer (in Asheville), this was the only department that needed help,” Susie said. “This is good because cashiers and other volunteers often need to stay all day and get here early, but I don’t have to. I can be kind of behind the scenes, which I like.”

The ReStore utilizes the help of 140 volunteers every week. Many are like Susie – rarely seen by customers because they are busy in the backrooms. But their work as just as important as the work done by volunteers on the showroom floor. Susie describes a normal day of volunteering in the linens area, and the importance of behind-the-scenes work at the ReStore. “We clean the items, organize them, and hang them up. After that, we determine what sizes things are. Customers want to know that information, and it’s hard to just judge what size sheets or other linens are. They need to be measured.”

“My favorite part of working here is that it keeps me busy, but it’s also relaxed. I’ve volunteered in many places in the past, and I like the pace here,” said Susie. “It’s always something different and it’s always changing. It’s never boring.”

Susie also volunteers with Animal Haven, a local organization that receives abused or neglected farm animals and domestic animals such as cats and dogs, and provides them shelter, food, and rehabilitation. They also work with other organizations such as Meals on Wheels and New Leash on Life to provide support for low-income households that have pets. “I like the hands-on work at Animal Haven,” Susie explained. “I clean the habitats and feed the animals, and recently we did a metal run, where we do a large recycling project with aluminum.”

So on this Thank You Thursday, we thank Susie for her service with the Asheville Habitat ReStore and other organizations that need hard working and passionate volunteers to help them reach their goals. She is committed to making a difference in her community, and we thank her for putting in the time and the energy to do so.

If you’re interested in volunteering with Asheville Habitat, please click here to learn more.

Building More than Houses

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Each February, we celebrate our Construction Services volunteers with an Appreciation Breakfast. This year nearly 80 volunteers and staff members gathered as we celebrated collective accomplishments, honored longevity, recognized significant hourly contributions, and talked about the future.

Here are a few highlights shared during the event:
• More than 50% of the total volunteer hours contributed to Asheville Habitat’s construction program in 2016, were contributed by 80 construction “core” volunteers! These folks volunteer on our jobsite at least one day each week.
• Collectively, construction cores provided 17,570 hours of volunteer service!
• 28 cores each contributed more than 250 hours of service last year. Each received a golden hammer pin.
• The highest hours earner was CJ Obara, with 641 hours!

Longevity awards recognize years of volunteer service:
• 5 years – Beth Greck and Buddy Tallant
• 10 years – Ross Akin, Alan Cutter, Joyce Davis, Lou Farquhar, Neil O’Sullivan, Ken Roth, Sharon Waugh, Jim Worley
• 15 years – Ray Ducharme, Bob Laveck
• 20 years – Ken and Carol Deal (pictured, R)

We celebrated staff milestones, too. John Meadows has been a Construction Supervisor for 10 years and Kenny Busch just reached the 15 year mark!

Director of Construction Services Paul Reeves noted that 2016 was a year of change, with multiple staffing changes and four different building sites. None the less, our staff and volunteers rose to the occasion and served the largest number of families to date. 44 Home Repair clients and 14 new homeowners in Buncombe County now have decent and affordable housing.

Looking forward, we’ll be moving to Arden in the early summer to begin a 21-house subdivision, and we’ll be building a Habitat house in McDowell County as part of the SECU Challenge to build or renovate 100 houses in 100 NC counties. Also, we will solidify plans to introduce multi-family housing on a 16-acre parcel in West Asheville that the City of Asheville is helping us secure.

Home Repair Supervisor Joel Johnson thanked his core volunteers, Lonnie Lief and Garland Walker, who have been volunteering consistently for 3 years. Home Repair is unlike new construction in that the scope of work varies from project to project and the jobsite often changes daily. It’s difficult to plan a volunteer calendar in advance, so we appreciate Lonnie and Garland’s flexibility and commitment to the growing Home Repair program.

We were also pleased to be joined by Jeff Staudinger (pictured below), the Community Development Director for the City of Asheville, who was able to put Habitat’s contributions into the larger affordable housing context. He expressed the City’s enthusiasm for Habitat’s upcoming higher density neighborhood in West Asheville (currently referred to as Cedar Hill). Staudinger also referenced statistics from the Bowen Report and reiterate the City’s commitment to creating new public/private partnerships, and continuing to work to remove barriers, increase density, and strengthen the relationship between housing and transportation. “Shelter is the foundation for everything else,” he noted. “And as Habitat volunteers, you are working directly on the affordable housing crisis.”

In closing remarks, Executive Director Andy Barnett reminded the audience, “You are volunteering regularly to build the kind of community you want to live in…you are the hearts, hands and voices of affordable housing. You embody our mission.”

Habitat volunteers build and repair houses – and they build community. They help families build strength, stability and self-reliance. If you would like to be part of the affordable housing solution, click here to learn about Habitat volunteer opportunities.

To see event photos, please click here.

 

One Volunteer Who Makes a Big Difference

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By Kristen Keefer

Entering into her 23rd year of volunteering at the Asheville ReStore, Susan Diehn remains fresh and energetic in her role. Recruited by a friend, Susan began volunteering at Habitat’s when the store was at its previous downtown location on Biltmore Avenue (pictured there, above L). Within her first year, she was volunteering her time from open to close every Tuesday.

As an experienced volunteer, Susan mentors new volunteers at the ReStore registers. She has held a vital role in helping many volunteers learn the ropes while they become more comfortable assisting shoppers.

For Susan, interacting with customers is one of the highlights of her position. She explained, “We try to be so welcoming to our customers, it’s important. We want their journey to be enjoyable and for them to come back.” Having someone as caring, friendly, and kind as Susan to greet and serve guests is of great value.

The Asheville Habitat ReStore is one of the most successful ReStores in the nation, in part because of dedicated volunteers like Susan.

Her caring personality drives her to serve her community and continues to bring her back to the ReStore. She knows that the livelihood of families, as well as their ability to thrive, begins with a stable place to call home. Because proceeds from the ReStore help fund Habitat’s building programs, her volunteer service directly impacts Habitat’s ability to fulfill its mission. Susan explained while joyfully smiling, “The children just bloom once they have a place to live and a neighborhood to play with other children.”

Susan shared how much she has enjoyed being able to work alongside future Habitat homeowners. Habitat’s homeownership program requires future homeowners to complete “sweat equity” (volunteer) hours, and some of their hours are often completed in the ReStore. Susan described becoming better acquainted with homeowner families as “so special”!

Susan has dedicated much of her time and self to service. In years past, she also served on Asheville Habitat’s Events Committee. And, in addition to her service with Habitat, she was once deeply involved with Interlace, a previously available housing program for women and children experiencing homelessness due to domestic violence.

When asked what aspect of volunteering she found most rewarding, Susan started to reply, “Knowing I’m making a difference” before quickly stopping herself. Following a short pause she continued by saying “I hope I am making a difference. I want to make a difference.”

The impact that Susan has made on the lives of others, both directly and indirectly, is vast and continues to grow week after week and year after year. If there’s one thing that’s certain, it is that Susan Diehn makes a difference in her community- a BIG difference! Thank you, Susan for being such a dedicated, knowledgeable, and giving volunteer. The ReStore is so fortunate to have you on board!

If you’re interested in volunteering, please click here to read about opportunities.

 

ReUse and Rolemodel: Just a Few Reasons These Two Choose to Volunteer

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by Kristen Keefer

Every Monday, Roger Gauthier and Stephanie Plemmons team up to assist people dropping off donations at the ReStore receiving dock. Their efforts help make the transition of items into the store efficient; while their kind approach to helping customers and donors keep people coming back.

Roger, a retired plastics engineer, has been volunteering his time to Habitat since February 2012. In addition to volunteering with Habitat, he won the Habitat for the Holidays First Annual 3D Ornament Contest in 2014. He has also participated in the ReStore ReUse contest. The “reuse” aspect of the ReStore’s mission is important to Roger. In fact, it is one of the factors that motivated him to become a ReStore volunteer. He has even repaired damaged donated items to prevent them from being discarded into the landfill.

Stephanie, a longtime fan of Habitat’s mission, decided in October of 2015 to offer a helping hand at the ReStore wherever it was needed. Furthermore, she wanted to set a good example for her son. She explained, “I wanted to show my son that volunteering is cool!”

Both Roger and Stephanie have always volunteered in receiving. They work fluidly together, happily greeting every car as it pulls up, unloading and sorting items, and keeping receiving in tip-top shape. They’re an all-star team, attentively putting care into even the simplest of tasks.

And, through these selfless efforts, Roger and Stephanie have experienced the gift of service, a kind of gift that is rewarding to the giver, not just the receiver. Both agree that it is encouraging to see so many items donated to Habitat and to know that the proceeds from the sales of these items will go towards affordable housing. Stephanie explained, “Building homes for families that really need them, that is just a fabulous cause!” And Roger confirmed, saying that the work they do in receiving generates a sense of accomplishment.

Thank you Roger and Stephanie for being a rockin’ receiving crew! Having you onboard helps keep receiving running smooth and contributes greatly to the ReStore’s mission. We are thankful for all you do!

From Bookstore to Boardroom: How One Volunteer Serves Habitat

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By Kristen Keefer

It was over twelve years ago that Cassie Dillon (above, R) began her service at the Asheville ReStore. At the time, she was traveling throughout the week for work but was still determined to find time to serve her community. She pursued a weekend opportunity with the ReStore and since then, has become a core volunteer in the bookstore. A book and music enthusiast herself, she puts care into connecting with shoppers who frequent the bookstore. Cassie plays an important part in ensuring that every ReStore shopper has a delightful experience, but this is not her only involvement with Habitat.

In 2014, Cassie joined the ReStore Committee and has been creatively collaborating with other committee members to keep the ReStore at its best since. She has also served on the Fund Development Committee for over a year, helping brainstorm ways to raise funds for Habitat’s building programs as well as special campaigns like Shiloh: Let’s Build!

Recently, she was asked to join the Board of Directors, which she says has already been a fascinating experience. Cassie says that becoming a member of the Board has furthered her understanding of Asheville Habitat in its entirety. She explained, “There is so much that goes into Habitat – mortgage lending, construction services, operating the ReStore, and ultimately serving the community.”

She also had a recent opportunity to experience a homeowner closing firsthand. She reminisced about the homeowner’s excitement and how impactful hearing “zero percent interest” was when reviewing and signing the mortgage documents. This is the moment that Cassie – and all Habitat volunteers, staff, and homeowners work together towards; the moment when a family achieves their dream of affordable homeownership.

Upholding Habitat’s mission is at the core of Cassie’s devotion to her to many roles within Habitat. She said, “I’d recommend volunteering here to anyone who has free time that wants to serve their community. Volunteering with Habitat is a worthy use of anyone’s time!”

With over a decade of service under her belt, Cassie Dillon’s contributions across so many areas of the organization have been greatly impactful and are deeply appreciated. Thank you Cassie, for your unwavering service to Asheville Area Habitat and your community!

Fellow North Carolinians need our help!

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Fayetteville Area Habitat for Humanity and its community of homeowners have suffered a terrible fate in the wake of Hurricane Matthew. Of Fayetteville Habitat’s 154 homes, 93 Habitat houses have been flooded extensively, and 66 may be complete losses. “There are powerful and heartbreaking stories of families swimming out of their homes to reach rescuers, lost possessions, and the loss of beloved family pets. Habitat homeowners work hard to pay their mortgages but it will be difficult, in some cases impossible, for most of them to pay both a mortgage and also rent a place to live,” stated a representative from Fayetteville Habitat. Please keep these families in your hearts and prayers and read below to see how you can help.

Make a donation to Hurricane Relief/Fayetteville Habitat
DonateJoin us to help Habitat neighbors in need! Asheville Area Habitat is donating to the hurricane relief efforts of Fayetteville Habitat for Humanity in honor of our Board of Directors. We invite you to do the same. Donate online and select Hurricane Relief/Fayetteville Habitat in Area of Support. Thank you!

“Round Up” at the ReStore registers
From November 1st through December 31st donations collected through the register Round Up program will be donated to Fayetteville Habitat for Humanity for hurricane relief efforts. For example, if your purchase totals $9.40, please round up to $10.00. Small amounts can really add up to make a big difference!

Go to Fayetteville to volunteer
Please clear your calendar and join one of our service trips, if you’re able. The work will be basic demo/muck/gut. No experience necessary. Transportation and lodging will be provided. Some meals may be provided but each volunteer should be ready to pay the majority of their food expenses.
Sunday, November 13 (noon departure) – Friday, November 18 (dinnertime return) 4 ½ work days
OR
Thursday, December 1 (noon departure) – Sunday, December 4 (dinnertime return) 2 ½ work days.
Please email Stephanie asap if you’d like to participate.

Thank you for helping our fellow North Carolinians in need!

Summer Intern Brings Energy, Enthusiasm and Willing Spirit

Isabel Arredondo does not come across as the nervous type. She is a confident, cheerful and very funny 16 year old. She hopes to be a physical therapist one day, but medical internships are hard to come by in Asheville. She was a little nervous though when she learned her summer CAYLA (City of Asheville Youth Leadership Academy) internship assignment was with Asheville Area Habitat for Humanity. She worried that people might be mean to her, or that she would put in a screw the wrong place and a whole house would crumble to the ground. And she envisioned having to get up early to be on a jobsite while her peers were sleeping in every day. Isabel quickly realized that Habitat staff (and volunteers) are kind, that she could not single handedly ruin a Habitat house, and that being on a jobsite is actually a lot of fun — and includes lots of cookies, muffins and watermelon.

She noted these and other observations recently when she made a short presentation to our Board of Directors during which she recapped her internship as “a very positive experience overall”. The bilingual SILSA student admits she had many misconceptions about Habitat and the Habitat ReStore. They were shattered within the first few days though as she stepped out of her comfort zone and into work in Construction, Home Repair, the ReStore and the Office. She said attending the key passing for a family whose house she had worked on is something she will always remember. The internship “was life-changing” and she now tells her friends that they should volunteer with Habitat.

Ed McGowan, Asheville Habitat’s Finance Director, expressed his gratitude for Isabel’s help: “We were truly blessed to have Isabel with us this summer. She is a very poised, intelligent and helpful young woman who has continued the strong partnership between Asheville Area Habitat for Humanity (AAHH) and the City’s CAYLA program. She has set the bar very high for future CAYLA interns at AAHH. I am very proud of Isabel’s contribution to our mission and I’m very proud to call her my friend.”

Everyone deserves a decent place to live, and everyone can do something to make that possible for another family. Isabel did that by volunteering with us for six weeks. Like our past three CAYLA interns, Isabel is now an advocate for our work. And although she still plans to pursue physical therapy, we have a feeling she will always have a heart for Habitat. Thank you Isabel for sharing your warm smile, your contagious enthusiasm, and your willing spirit with us this summer!

Charting New Territory: From Office Intern to Construction Crew Leader

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By Kristen Keefer

Enthusiastic Emily Stevens excels in new situations. Perhaps her ability to succeed is a reflection of how she fearlessly charts unfamiliar territory. After completing her bachelor’s degree in Religious Studies at The College of Wooster in Ohio, she dove into professional work experience. In the summer of 2015, Emily joined Asheville Area Habitat for Humanity through a program administered by the Presbyterian Church (U.S.A.) called Young Adult Volunteers. She left her hometown of Rochester, NY behind, and began working in Asheville as a Construction Services Volunteer Intern.

Emily gave a year of service in that internship position. During that time, she strengthened her office skills while developing a deeper understanding of Habitat’s mission and values. She gained an appreciation of all the “behind the scenes” work that goes into creating a community where people can have decent and affordable places to call home. Emily recalled, “Hearing the partner family’s stories really helps you understand the importance of the work being done by Habitat.” She recounted that these stories inspired her to feel an extra burst of enthusiasm when working in the office, knowing that her contribution to Habitat’s mission was important. Emily’s heart is truly in her work.

As her internship was coming to an end, she was uncertain of her future steps. She had successfully established herself in Asheville and had confirmed through her internship experience that she wanted to continue working in the non-profit sector. She explained, “Becoming more acquainted with Habitat’s mission has influenced the work I want to do in the future.”

During this same time, interviews were being conducted for a Construction Crew Leader position at Asheville Area Habitat through AmeriCorps. Emily applied for the program and was accepted! Interested in pursuing a master’s degree in Social Work in the future, she considers this on-site job experience to be a valuable supplement to her professional and personal development.

Emily couldn’t be more excited about working on Asheville Area Habitat’s construction site. She is eager to advance her construction skills and share that knowledge base with volunteers. In addition, she fondly anticipates developing friendships with the volunteers. Working in the office, she became very familiar with volunteer names and their shifts. “I’m excited to learn and get to know the volunteers better, to put faces to names!”

Strengthening relationships is at the core of Emily’s values. She demonstrated this by prioritizing getting to know and helping her peers and mentors while she was an intern. She always felt satisfied when she had time to lend a helping hand to others.

Whether by offering a helping hand or listening to other’s stories, Emily values people. She is someone who pursues life fearlessly and is not held back by the unfamiliarity of new people, places, or opportunities. On the contrary, she courageously welcomes change and development. Though Emily’s cheerful presence will be missed in the office, it is suffice to say that we are all excited for Emily as she transitions into this new opportunity on the construction site. Congratulations and best wishes, Emily!

Check out what Emily has to say about the spirit if volunteerism, in this short video.

ReStore Volunteer Adds Another Role to His Resume

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By Kristen Keefer

Retired pastor Jamie Dale has been an admirer of Habitat for Humanity’s mission since he first became acquainted with the organization in 1978. So naturally when he began volunteering at the Asheville Habitat ReStore in November of 2014, he was a great fit. He currently volunteers twice a week in the ReStore’s Small Appliances department, and he serves on Asheville Area Habitat’s Events Committee.

Working in Small Appliances allows him to fix items that may have otherwise been tossed into a landfill. This component of his work is very important to him. Appreciative of Habitat’s dedication to waste diversion, Dale noted “The ReStore does a really good job of refurbishing items and keeping them out of the landfill. The fact that it translates into housing is even better!” But what Jamie says he enjoys most about being a ReStore volunteer is, “You get to meet some fun people and the atmosphere is generally positive. People seem to really enjoy working here.”

In addition to volunteering with Habitat, Jamie has recently taken on another role. For nearly two months, he has been staying an hour after his ReStore volunteer shift to register voters. The seed that sprouted this idea however, had been planted nearly a year prior, after he attended a conference addressing voter issues. Jamie felt compelled to respond and get involved. At the time, he was unsure where to begin; but recently, an opportunity presented itself.

Annie Butzner, a volunteer for the NAACP, had already begun registering voters at the ReStore when Jamie offered a helping hand. Inside the ReStore, in the Upper Showroom, is Annie’s table of voter pamphlets and registration forms. On Wednesday and Thursday afternoons, this table is occupied by Jamie. His approach to registering voters is straightforward, honest, and confident. He explains, “Actively ask people if they are registered, don’t just wait on them to notice you or the sign.” As the list of voters Jamie has registered continues to grow, his go-getter approach is proving to be effective. And, to Jamie’s pleasant surprise, around 95% of the people he has approached are already registered voters. Jamie’s message to those that are still unregistered voters…register! He acknowledges that becoming an informed voter is an involved process, but advocates the importance of embracing this process. For Jamie, a citizen’s vote is their local and global voice.

Jamie’s passion for registering voters, giving usable items a second lease on life, and helping Habitat plan and execute events, is inspirational. He leads by example and demonstrates the power of taking action when you are passionate about a cause. Thank you Jamie, for the eclectic mixture of volunteer roles you embrace, both with Habitat for Humanity and in the greater community. We appreciate you!

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