Serving Country and Community
On Veterans Day and every day, we are grateful for the veterans on our staff and in the ranks of our volunteers who serve our community every day.
Behind the Scenes at the Asheville ReStore
If you’ve visited the Asheville ReStore, you’ve probably noticed we aren’t your average thrift store. With two levels, and around 27,000 sq. ft. of retail floor space, we more closely resemble a Home Depot than a neighborhood second hand store. Our free pick-up service for larger items and convenient donation drop-off lane keep our showrooms full of home building supplies, appliances, cabinet sets, and home furnishings- items that, for the most part, you won’t find in smaller thrift stores.
With a large showroom full of every type of furniture and appliance you can imagine, it makes sense that our process for receiving donations is also quite different from your average thrift store. Instead of going directly to the sales floor in “as is” condition, items dropped off at the Asheville ReStore are sorted and taken to their respective processing stations for inspection, cleaning, testing and repairing before being delivered to the sales floor. With over 15,000 sq. ft. of floor space dedicated specifically to donation processing, our meticulous process of receiving donations is part of what sets the Asheville ReStore apart from other area thrift stores, and ensures quality products are delivered quickly and efficiently to our sales floor.
Sorting Area
We have an amazing team of dedicated volunteers who assist our staff in making this process possible. They show up multiple times every week to fulfill very specific parts of the process. Whether it’s receiving, sorting, cleaning, or repairing donated items, these volunteers keep our stores stocked with quality, clean, and functioning products. Let us introduce our team to you!
Pam and Michelle
Michelle Ender is the matron of our housewares station. She, alongside volunteers, ensure that all linens and dishware get the attention they need before heading up to stock our shelves. Several days each week you will find Michelle’s dishwasher, washer and dryer running nonstop to make sure the housewares section is stocked with clean, quality items.
On the far side of the housewares station lives the small electronics station. Skip Stansell, Jim Perkerson, and Al Gribble are the small electronics gurus. Each lamp, clock, rice cooker, crockpot, and every other small electronic item with a plug gets tested and, if possible, repaired in this station. Every item then receives a sticker verifying it was tested, and stating our 30 day guarantee policy. Can we just say how grateful we are to these guys?! Don’t you love purchasing a pre-used electronic item at a thrift store knowing that it’s been tested and comes with a 30-day guarantee? That’s a bonus at Habitat and unique for a thrift store.
Small Appliances Team
To the other side of the housewares station lies the large appliance testing and repair station. Each stove, oven, dishwasher, washer and dryer that comes into the ReStore also gets tested, and repaired if possible, before going to the sales floor. On Tuesdays and Thursdays you will find David Garver, Gary Stefan, Richard Stiles, Arnold Willen, and Bruce Tettemer diligently testing, repairing, and delivering large appliances to the sales floor. Those that can’t be repaired are stored in the basement to provide a supply of parts for future large appliances that may need them.
Large Appliance Team
Books are another item that get meticulous attention at the Asheville ReStore. We have volunteers dedicated to sorting and researching each book title that comes in before being placed on shelves. So that if a rare title comes in, we know about it and can share it with you!
Of course there are always items that don’t make the cut or meet our standards for what is salable. But even then we do our best to minimize what we send to the landfill. All of the metals that can’t be sold eventually head to the scrap yard, but not before Warren Reif puts hands on each and every piece. He is a pretty cool guy, by the way. In addition to being an avid macro photographer and Arduino creator/maker, he volunteers to sort each piece of metal destined for the scrap yard by type.
Warren Reif
This reduces our waste as much as possible, and creates a revenue stream that supports our mission. And next door to Warren’s sorting station you’ll find John Harvin regularly working away to make sense of all the random hardware pieces that come in throughout the week. John gives generously of his time to both of our locations.
John Harvin
This is only a small sample of all the amazing volunteers who contribute their time and effort each week at the Asheville ReStore. There are many others we hope to highlight in the future. At the Asheville ReStore, we truly are giving your gently loved home goods a new life. Living up to our name, we actually restore your generously donated items to extend their life cycle and meet our customers’ needs. Whether you shop, donate, or volunteer at the ReStore, you are part of a process that not only gives new life to old items, but ultimately gives a new start at life to many families in our area.
Grand Opening Set for New ReStore
Following a 9:30am ribbon cutting, we will officially open the doors to shoppers at 10am for the Weaverville ReStore Grand Opening celebration on Saturday, August 24th. The community is invited to celebrate, shop, and enjoy give-aways, refreshments, and live radio (98.1).
Located in the Weaverville Crossings shopping plaza (61 Weaver Blvd.) in the space previously occupied by ACE Hardware, our new ReStore will offer much of the same merchandise as the flagship Asheville store: gently used furniture, housewares, appliances, building supplies, art and more. There will be a donation drop-off lane and plenty of parking. Hours will be 10am-6pm, Tuesday through Saturday.
“We are thrilled to join the Weaverville community and look forward to providing the northern part of the county with another source of affordable home goods, as well as a place for people to donate building materials, appliances, furniture and more,” added Susan Haynes, Weaverville ReStore Manager. Haynes, previously Assistant Manager of the Asheville ReStore, is joined by Eric Tamila, Weaverville ReStore Assistant Manager. Tamila is a long-time supervisor from the Asheville Habitat ReStore. Two ReStore associates will round out the small team.
One of the first Habitat ReStores in the country, the Asheville Habitat ReStore opened in 1990 on Biltmore Avenue where it remained for thirteen years. After a major renovation of the donated Pearlman Carpet warehouse, the ReStore settled into its existing site at 31 Meadow Road near Biltmore Village in 2003. Today, the Asheville Habitat ReStore is a leader among 900+ Habitat ReStores nationwide, garners annual recognition as best Used Furniture Store (non-profit) in the Mountain Xpress’ Best of WNC, and has become a destination for shoppers in Buncombe County and beyond.
Please join us in Weaverville on Saturday, August 24th to celebrate the much-anticipated opening of our second ReStore!
ReStore Shopping 101
By Marty Steinberg
“Shopping at the ReStore isn’t like shopping at other stores,” ReStore General Manager Scott Stetson reminds his staff members. “First time shoppers might not know how the green tags work or they might inadvertently walk into the work area. It’s our job to help them navigate the concept of the ReStore.”
It’s true: a first time shopper at the ReStore is generally amazed and impressed, but sometimes a bit confused. Will they have what I’m looking for? Where should I look? What do I do when I find it?
If you’ve come for hardware, large appliances or building supplies, downstairs is the place to be. The lower showroom also features rugs, office furniture and sporting goods, as well as a selection of new tile, vinyl, and laminate flooring and discounted energy efficient light bulbs.
Small items can easily be placed in a shopping cart but large items generally will have a green tag affixed to the item with a date, description and price of the item. The tags are perforated in the middle and if you want to purchase a large item, just separate the bottom part of the tag and bring it to the register. After you’ve purchased an item we can hold it for up to five days so you can make arrangements to pick it up.
If you’re looking for furniture or housewares you may want to walk straight through the lower level to get to the upper showroom. As you proceed to the upper showroom, you’ll see our “mission wall” along the right wall of the lower level and you’ll come to our “donor atrium” once you’ve reached the upper level. Restrooms are located on the left, just before the doors to the upper showroom.
Reconditioned mattresses, new metal bedframes and more LED light bulbs are available upstairs, along with Asheville’s #1 used furniture store (according to Mountain Xpress, Best of WNC) and a large selection of kitchen supplies, linens, lamps, artwork, electronics and jewelry.
On your right, just past the art wall, is the Silent Auction, where shoppers may place bids on some of the most interesting items donated recently. The silent auction recently passed a huge milestone: as of March 20, 2019 one million dollars has been raised since it’s 2005 inception!
If you keep walking back and look left you’ll find our bookstore: it’s a store within a store! Offering much more than just books, it has movies, compact discs, vintage vinyl and Warren Haynes Presents: The Christmas Jam memorabilia. You can even buy a cup of fair trade Guatemalan coffee or tea to enjoy while you browse or sit and page through a book. Proceeds from the sale of this coffee and tea, as well as Guatemalan handicrafts (also in the bookstore area), go to Habitat for Humanity Guatemala to provide coffee farmers with Healthy Home Kits (water filters, smokeless stoves and sanitary latrines).
A few additional tips will help you to shop like a ReStore regular – the kind of shoppers who bring a sharp eye and a pick-up truck when they come to look for bargains!
ReStore regulars know that they should jump on a bargain when they see it. Most people learn the hard way: you walk by an item thinking that you’ll get it on the way out, then you see it going by in someone else’s cart. Bringing a friend to watch an item for you while you ask a staff member or volunteer for help is a great strategy.
New products arrive every day that we’re open, so feel free to check back regularly. We are glad to help you find what you’re looking for on our sales floor: the one thing we can’t do is look through the work area where items have yet to be tested, researched, cleaned and priced.
We’re also glad to clarify a price if there’s any question, but we won’t lower a price on request. If an item sits on the sales floor too long – generally about two weeks from the date it was priced – we may decide to lower the price on our own, so feel free to check back on another day if an item you see is priced above your budget.
Shopping at the ReStore is a great way to stretch your budget, keep usable items out of the landfill and support the mission of Asheville Area Habitat for Humanity. In 2018, the ReStore diverted 1,800 tons of usable items from the landfill, provided 25 living wage jobs and raised funds to build affordable homes in partnership with hardworking families. The ReStore is able to have such an impact thanks to our donors, volunteers, staff members and of course, our satisfied customers.
To learn about the ReStore here.
We’re thrilled to announce…
We will open a second Habitat ReStore in Weaverville in late summer 2019! The ReStore will lease the space currently occupied by ACE Hardware who is moving across the street. Though smaller than the flagship Asheville store, the Weaverville store will offer much of the same merchandise – used furniture, housewares, appliances, building supplies, art and more. There will be a donation drop-off lane and plenty of parking. Hours will be 10am-6pm, Tuesday through Saturday.
“We are bursting at the seams, and have been looking for quite some time for an ideal second location. We are thrilled to have found this perfect site in the northern part of the County and look forward to being part of the Weaverville community,” said ReStore General Manager, Scott Stetson.
One of the first Habitat ReStores in the country, the Asheville Habitat ReStore opened in 1990 on Biltmore Avenue where it remained for thirteen years. After a major renovation of the donated Pearlman Carpet warehouse, the ReStore settled into its existing site at 33 Meadow Road near Biltmore Village in 2003. Today, the Asheville Habitat ReStore is a leader among 900+ Habitat ReStores nationwide, garners annual recognition as best Used Furniture Store (non-profit) in the Mountain Xpress’ Best of WNC, and has become a destination for shoppers across Buncombe County.
Details about a Grand Opening celebration will be forthcoming. Stay tuned!
Kaaren and Lynn: A Meaningful Connection
By Marty Steinberg
“The art wall is the first thing you see when walking into the upper showroom and Lynn and Kaaren keep it looking amazing,” according to ReStore Upper Showroom Assistant Manager Brian Haynes.
The proof is in the pictures. Or the paintings, or the movie posters or the occasional metallic wall sculpture. If it’s hanging on the ReStore art wall, ReStore volunteers Kaaren McNulty and Lynn Kirby probably put it there.
“I was looking for something meaningful to do so I offered to help with the art wall,” said McNulty, a longtime ReStore volunteer and an artist who also donates original paintings to be sold at the ReStore. “This is my first volunteer job and I love it. I feel a connection to the people I work with.”
Kirby, a glass artist, says she has made lasting friendships by volunteering at the ReStore. “I look forward to coming in to meet people and do something meaningful that helps the community.”
They both have personalized aprons that were embroidered by Kirby to wear for their volunteer shifts. Both women also have suffered a recent loss and they say that volunteering at the ReStore helps them personally.
McNulty, originally from Detroit, worked as a corporate meeting planner in Atlanta before retiring to Western North Carolina with her husband. “He died a year ago and volunteering at the ReStore has been even more helpful to me since that happened,” McNulty said.
Kirby, who spent a 20-year career with IBM, is from upstate New York and received a job transfer to Texas where she lived with her husband before they lost everything in their home to a wildfire. “We heard about Asheville and I came out in 2012 with my husband, three dogs and a cat,” she said.
Both volunteers agree that ReStore Volunteer Coordinator Carrie Burgin helps make volunteering at the ReStore a positive experience. “Being on a set schedule helps as well because you know when you’re expected and you can plan around it,” said Kirby. Both women generally put in two four-hour shifts each week.
They both enjoy engaging with shoppers, staff, and other volunteers when they work behind the counter, after the art wall has been neatened and replenished.
“When you talk with someone who is doing sweat equity and they tell you what a difference a new home will make for their family, it’s incredible.” Kirby said. “And what a blessing it is to hear that people will be able to stay in their homes because of Habitat’s home repair program.” added McNulty.
For now, both of them plan to continue “hanging” around the ReStore.
If you’re interested in volunteering at the ReStore, please email Carrie Burgin.
A Million Dollar Idea
By Ariane Kjellquist
The upper level of Asheville Habitat’s ReStore is regularly abuzz every other Wednesday around 2pm when the bi-monthly Silent Auction closes. But the level of excitement will be anything but typical on March 20th, when auction proceeds reach the $1M mark!
Call it “a million dollar idea” by retired teacher, self-proclaimed antiques freak, and ReStore volunteer Alan Williams (pictured above with Ann Justice) who was inspired by the TV program Antiques Roadshow. He recognized that some of the items donated to the ReStore held significant value to the right buyer. A Silent Auction, he believed, could help the ReStore raise more money for Asheville Habitat’s programs.
Williams has been spearheading the curation of each auction (there have been 278) since its May 18, 2005 inception. From rare items and collectible memorabilia to local art and handmade crafts, the auction has featured a cross-section of American history and pop culture. Each auction contains, on average, 65-70 items. Some, no one can even identify!
The most unique auction by most accounts was the Grove Park Inn auction, held in celebration of Asheville Habitat’s 30th Anniversary in 2013. All of the items were donated by the Grove Park Inn and included: purple velvet loungers, “car” couches, copper wall lights, a player piano, mannequins and dress forms, many whimsical floor and table lamps, leather club chairs, arts & craft-style furniture and more. It raised more than $13,000!
While staff readily embraced the Silent Auction concept from the start, they never anticipated its impact. “We never could have foreseen what Alan would build these past 13 years, or that it would gain such a loyal following from community members,” remarked ReStore Assistant Manager Susan Haynes who supports Alan and the auction volunteer crew, which includes Anne Justice and Rob Carroll. Donation processing staff and volunteers also help by keeping an eye out for items they think Alan may want to consider for the auction.
On Wednesday, March 20th at 1pm, guests will gather in the upper showroom of the ReStore to celebrate the auction’s $1 million milestone, recognize Alan Williams, and present ceremonial keys to Habitat’s newest homeowner, Courtney Hoglen.
Silent Auction proceeds, like all ReStore proceeds, help fund Asheville Habitat’s affordable home building and home repair programs.
Volunteer Spotlight: Tom Weaver
By Marty Steinberg
It’s deconstruction day. Habitat for Humanity volunteer Tom Weaver arrives early, as he always does. He meets the homeowners, John and Irene, who have decided to donate their kitchen cabinets and appliances to the ReStore rather than see them go into the dumpster or to the scrapyard.
ReStore: A Picker’s Heaven
By Marty Steinberg
Nestled in the mountains above Hot Springs, Tom Hare’s 1903 chestnut cabin is a retreat from modern living. A pot of chili simmers on a wood-fired cook stove. A table, made by Hare from the original wormy chestnut ceiling joists of the home, is set in the kitchen. A huge pot-bellied wood stove warms the living room.
A Light Bulb Came On
By Marty Steinberg
A light bulb came on: it used less energy while helping to build affordable homes and it saved its purchasers a whole bunch of money. What a great idea!
The Asheville Area Habitat for Humanity ReStore sells energy efficient light emitting diode (LED) light bulbs at deeply discounted rates. While many energy-saving measures involve a high up-front cost, purchasing LED bulbs at the ReStore allows homeowners to save both energy and money right away.
During a recent 12 month period, the Asheville ReStore sold nearly 80,000 LED light bulbs. General Manager Scott Stetson estimates that customers have saved a whopping $758,325 during that one-year period by purchasing bulbs at the ReStore. “I’m proud to represent Habitat for Humanity and play a role in reducing, reusing and recycling,” Stetson said. “And this energy-saving program helps us take it to a new level.”
How many of those customers does it take to change one of those light bulbs? Just one, but she will need to do it less often because the LED bulb last fifteen times longer than the incandescent. Available at the ReStore for as little as a dollar each, the bulbs have become a popular item with ReStore shoppers.
Not all of the bulbs sold at the ReStore are 60-watt bulb equivalents. In fact, the store carries a variety of styles and wattages, including energy efficient lighting fixtures. Customers will find a large selection and great prices on all of the store’s efficient lighting products.
ReStore Processing Supervisor Eric Tamila has overseen the energy efficient lighting program since 2013 as the program has grown. “The potential for our customers to save money while saving energy is tremendous,” said Tamila. People are definitely taking advantage of it but we definitely want to continue getting the word out.”
For some, the most important savings from changing to LED light bulbs is the reduction in carbon dioxide that it takes to keep those bulbs lit. LED bulbs use 90% less energy than incandescent bulbs. While ReStore customers are saving money, tons of pollutants are kept from entering the atmosphere.
The brand new LED bulbs are supplied at no cost to the ReStore thanks to a program in which Duke Energy Progress pays for the light bulbs ordered by the ReStore. Duke Energy Progress customers use less energy meaning the utility may not need to add additional power generating capacity as soon as it would otherwise. Profits from the sale of energy efficient LED bulbs at the ReStore go directly to Asheville Area Habitat for Humanity to help build and repair homes in partnership with hard-working local families.
At a recent event to publicize the program, 234 ReStore customers learned about the benefits of LED light bulbs and what types of bulbs would best suit their needs and they were able to purchase the bulbs at the discounted ReStore price. Additional events will be held in the future to keep building interest in the program.
Saving time, energy and money, and helping build affordable homes: all while shopping at the Asheville Area Habitat for Humanity ReStore. What a great idea!
Administrative Office
ReStore – ASHEVILLE
