Computers and Phones, Not Hammers and Nails

by Jonathan Dermid

Here at Asheville Area Habitat for Humanity, there is a small but dedicated group of volunteers that helps carry out our mission – without wielding a hammer at the jobsite or sorting donations at the ReStore. These are our Office Volunteers and they work diligently every week in our Administrative building, supporting the staff by doing data entry, answering phones, and much more.

This week, we honored them with a special appreciation lunch to show them how important they are to our cause.

Seven of these volunteers work at the front desk (reception), answering phones and greeting visitors with an openly social and cheerful demeanor that reflects our drive to serve the community.

“The volunteers do a lot of miscellaneous stuff that most people wouldn’t even think about, but it’s all that really essential behind-the-scenes work that helps us out so much,” said Office Assistant Abby Suarez.

They also work “independently but together” on a large project for the ReStore. “Everyone who donates to the ReStore gets a receipt, whether it’s a pickup or a drop-off,” Abby said. “With the help of office volunteers, we can keep track of merchandise donations and repeat donors, including businesses.”

With various backgrounds, including current college student and retired teacher, there are some specialized skills such as technical support and dedicated data entry.

One volunteer, Carol, works with Communications to organize press clippings and highlight quotes about Habitat. Another, Aaron, is a wiz when it comes to data entry. Abby noted, “Someone said at the appreciation lunch that Aaron has a respect for data that not many people have, and that’s super helpful!”

Perhaps most important is our office volunteers’ dedication to serving as representatives of Habitat, simply through their position of being at the front desk of the main office. “Front desk volunteers are sometimes the first faces that potential partner families (and anyone) see when they come in,” Abby said. “They really have to believe in the mission of Habitat just as much as all of us, because they sit at the front and say ‘I’m Habitat, how may I help you?’”

Whether behind-the-scenes doing data entry or out front greeting visitors, office volunteers, like all of our volunteers, are dedicated to the Habitat mission. And for that, we thank them!

If you’d like to learn more about becoming a volunteer, please click here.